Please Log In to your account and check your order status.
Unpaid Orders: It is easy to cancel unpaid orders. Once you’ve logged into your account and found our order, click the “Delete” button.
Paid|Preparing Orders: You can click here to apply for cancellation within 1 hour after you paid for the order. Depending on whether or not the item has shipped, we may or may not be able to cancel your order.
Paid/Partially Shipped Orders: Shipped items cannot be canceled. Unshipped items can be modified. You can click here to amend them.
Paid|Shipped Orders: We are unable to cancel shipped orders.
1. Pre-sale means to placing orders for out-of-stock items
2. Provide up to 60% discount for pre-sale items
3.If the item you bought achieves our prescribed quantity within the stipulated time, the presale is successful; otherwise the presale will fail.
4. If the item reaches the prescribed quantity, the order will be processed and the product will be shipped normally
5. If the reservation fails, the order will contact you for a refund after the end of the reservation period
6.Pre-sale items cannot be shared with coupons and coupon code.
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