After you sign up and place an order, you should receive multiple e-mails from us. These e-mails include Feelily newsletters, order confirmation emails, shipping confirmations, password reminders and any responses from our Customer Service team.
There may be a number of reasons why you haven’t got these from us.
Your email software may have marked our emails as junk mail. To stop this from happening, please add “[email protected]” to your email address book.
Make sure you typed in the correct email address when you signed up with us. To ensure you have the correct e-mail address, sign in to your account.
If after this you are still having trouble, contact us giving us the details as much as you can and we will try our best to help.
1. Pre-sale means to placing orders for out-of-stock items
2. Provide up to 60% discount for pre-sale items
3.If the item you bought achieves our prescribed quantity within the stipulated time, the presale is successful; otherwise the presale will fail.
4. If the item reaches the prescribed quantity, the order will be processed and the product will be shipped normally
5. If the reservation fails, the order will contact you for a refund after the end of the reservation period
6.Pre-sale items cannot be shared with coupons and coupon code.
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