If your payment for an order has failed, it may be due to the following situations:
CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below:
Please note that an incorrect CVV/CVC code can cause payment failure. Please verify that you have entered the correct card security code and try again.
Working Credit Card: Please note that we only accept Visa and MasterCard.
Insufficient funds: If you see an “Insufficient Funds” error when you make payment with your credit card, please make sure that you have sufficient funds in your account in order to proceed.
Exceed Credit Card limits: Please make sure the order amount does not exceed your credit card limit.
Verification failed: If your order has been cancelled for security reasons, your payment will not be sent to us. In this situation, some banks will hold the payment for up to 7 business days before releasing it back to the card holder. Contact your bank or card issuer if you have any questions about this. To proceed with your order, use another payment method.
If you have been charged but order status is unpaid, please contact us here for confirmation with transaction ID or PayPal payment receipt.
1. Pre-sale means to placing orders for out-of-stock items
2. Provide up to 60% discount for pre-sale items
3.If the item you bought achieves our prescribed quantity within the stipulated time, the presale is successful; otherwise the presale will fail.
4. If the item reaches the prescribed quantity, the order will be processed and the product will be shipped normally
5. If the reservation fails, the order will contact you for a refund after the end of the reservation period
6.Pre-sale items cannot be shared with coupons and coupon code.
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